Cancellation and Refund Policies |

1. Appointment Cancellation Policy:

Customers must provide at least 4 hours’ notice to cancel or reschedule an appointment.
Cancellations made less than 4 hours before the scheduled appointment time will incur a late cancellation fee equivalent to 50% of the grooming service cost.
No-shows will be charged 100% of the service cost.

2. Refund Policy:

If a customer cancels their appointment more than 4 hours in advance, a full refund will be provided if prepayment has been made.
Refunds will not be issued for services already completed, except in cases of verified dissatisfaction or errors in service. In such cases, customers must contact us within 24 hours of the appointment to discuss potential remedies.
Prepaid package services are non-refundable but may be transferable to another pet or person upon approval.

3. Late Arrival Policy:

Customers arriving more than 15 minutes late may need to reschedule their appointment and will be subject to a late cancellation fee of 50% of the service cost.
If time permits, services may still be performed, but they may be adjusted to fit the remaining appointment time.

4. Emergency Cancellations:

Exceptions to the cancellation fee may be made in cases of emergencies, such as sudden illness or unforeseen events. Documentation may be required.

5. Groomer-Initiated Cancellations:

If we need to cancel an appointment due to unforeseen circumstances, such as staff illness or equipment failure, customers will be notified as soon as possible.
In such cases, customers may choose to reschedule their appointment or receive a full refund.

6. Payment Disputes:

Payment disputes must be addressed within 7 days of the appointment. We aim to resolve disputes promptly and fairly.

7. General Notes: